Shipping policy

Shipping

Orders are processed and shipped within 1-2 business days, excluding weekends and holidays. Once an order has shipped, Rumeur Lingerie is not responsible for carrier delays.

Online Returns, Exchanges & Store Credit

Due to the intimate nature of our products, online purchases are subject to the following return policy:

  • Online orders may be returned within 14 days of delivery

  • Customers may choose exchange, store credit, or refund to the original form of payment

  • One return is permitted per online order

  • Return shipping costs are the responsibility of the customer

  • Returns must be initiated by email approval prior to shipping

Restocking Fee

  • Approved refunds to the original form of payment are issued less a 10% restocking fee

  • The 10% restocking fee is waived when store credit is selected

How to Initiate a Return

To begin a return, please email sales@rumeurlingerie.com with your order number and reason for return. Returns sent without prior authorization may be refused.

Online returns must be shipped back and cannot be processed in-store.

Return Eligibility Requirements

Returned items must:

  • Be unworn, unwashed, and in original condition

  • Have all tags and hygienic liners attached

  • Be free of odors, stains, makeup, deodorant, or signs of wear

Final Sale Items (All Online Orders)

The following items are final sale and not eligible for return, exchange, or store credit:

  • Sale or discounted merchandise

  • Panties

  • Bodysuits

  • Hosiery

  • Accessories

Items that do not meet return requirements will be returned to the customer at their expense.

Additional Notes

  • Store credit never expires

  • All bras are listed in U.S. sizing unless otherwise noted

  • We strongly encourage contacting us with fit or sizing questions prior to ordering